Michael Gillman is Senior Director, Digital Customer Experience, HARMAN. His team is responsible for technology powering HARMAN interactions with its customers: ecommerce; customer service; B2B sales enablement; and the C360 customer database. He has been focused on ecommerce and customer experience technology throughout his career, having worked for various brands while at ecommerce-focused agencies.

Prior to HARMAN, Michael was vice president, technology, at Acadaca, where he managed ecommerce platforms and implementations for brands such as SiriusXM, Henri Bendel and the Port Authority of New York and New Jersey. Michael is a graduate of Rochester Institute of Technology.