Name
Blitzz
Description
Blitzz provides app-free remote visual assistance for product support, technical support, field service, insurance, and more, crossing industries from automotive to telecom, commercial kitchen to heavy equipment, and many more in between. With Blitzz, agents elevate customer interactions (calls, chat, email) to video, all within the browser of the customer's smartphone. This gives the agent eyes on the customer's equipment and environment, which drives visual empathy and better customer experiences, all within seconds. The customer does not have to download an app like zoom, teams or webex. Agents use purpose-built AR and AI tools to make the troubleshooting, resolution, inspection, and audit processes more efficient. Blitzz can be used standalone or easily integrated into back end CRM, ticketing, and telephony systems. Marquee customers include BMW, Rogers Communications and DNV to name a few. With Blitzz, our customers slash unnecessary technician dispatches and product returns while boosting CSAT and NPS scores.
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