With over 11,500 locations, the Post Office is by far the largest retailer in the UK. On top of postal functions, the organisation provides a wide array of critical services including currency transfers and foreign exchange, personal finance products, insurance policies and identity services. The firm’s important socio-economic role requires an extensive and versatile technology estate, and providing the necessary technology to over 50,000 office chiefs and their staff has not been without challenges. In this exclusive fireside chat, attendees have the rare opportunity to hear from the Post Office’s former CDIO, Zdravko Mladenov, who will provide a real-life case study of one of the largest tech modernization and digital transformation efforts in recent memory. Zdravko will discuss the Post Office’s strategy and difficult choices behind it, and share lessons for business and tech leaders at large enterprises facing a technology debt.