The latest advances in AI are likely to have profound impacts on the ways we work and communicate. These changes represent both huge opportunities and threats for businesses. In this session, a panel of experts will discuss the evolution of AI and machine learning technologies and how new AI-centric business models could upend industries worldwide. The panellists will tackle topics including using automation to drive productivity gains and cost savings; AI-led approaches to leveraging data with a focus on improving customer satisfaction and employee engagement; and the staying power of now-familiar AI applications like chatbots and virtual assistants.