Name
ISG INSIGHTS: Building a Culture of Service Excellence: How the XMO Drives Employee and Customer Experience
Date & Time
Tuesday, October 8, 2024, 2:55 PM - 3:15 PM
Speakers
Description
Positive experiences for employees are the foundation of exceptional experiences for customers. An Experience Management Office (XMO) enables organizations to create that foundation and engender a culture of service excellence that benefits both employees and customers. In this session, ISG’s Kevin Turner will explore the key elements of a successful XMO, including cross-functional teams, feedback mechanisms, data analytics, communication and governance. Attendees will gain practical insights into building an XMO that drives employee engagement, customer loyalty and business performance.
Location Name
Mixed Reality Stage (Level 4)
Full Address
SPARK EUROPE GMBH & Co.KG
Junghof Plaza
Junghofstraße 16
Frankfurt 60311
Germany
Junghof Plaza
Junghofstraße 16
Frankfurt 60311
Germany
Session Type
ISG Insights
Theme
Embracing Total Experience