The recent CrowdStrike and Microsoft incident, which rapidly escalated into one of the most significant IT outages in recent times, underscores the need for enterprises to reassess their own security. As businesses continue to adopt SaaS based platforms and AI-enabled infrastructures, such incidents expose weaknesses related to cloud-based IT and cybersecurity tools. As organizations rely more and more on complex, interconnected IT systems, it is important to have a robust and reliable mechanism for proactive issue resolution and disaster recovery. Walk away from the Summit with the best practices to prepare for and handle such incidents.