IT and other business units depend on each other to produce the best possible company outcomes. However, even if IT is doing exactly what it’s supposed to do, poor perception by other business areas can cause challenges, including justifying staffing levels, budgets and chargebacks for IT work. If the business doesn’t respect IT, that makes it tough to supply them with services and partner for innovation, resulting in shadow IT and resistant attitudes. Stephanie Marcon, director of ISG’s Experience Assessment Center, will talk about how to uncover details about your IT relationships with other internal units, helping to develop trust, strengthen those partnerships, and identify improvement opportunities.

• Even if IT is doing everything it’s supposed to do, other business units can harbor a poor perception of the work or relationship for various reasons, including expectations that aren’t aligned.
• Formally assessing the relationships between IT and other business units can go a long way toward determining strengths, weaknesses and opportunities for improvement.
• ISG offers an independent center that specializes in relationship health, which can help with evaluation, diagnostic data and concrete recommendations for stronger partnerships.