Automation and Intelligent Automation is a simple concept, however the journey to successful scaling and driving value for an organisation has its hazards, pitfalls and the occasional bit of humour. We talk with Kostas Vogiatzakis who through his time in a number of organisations has deployed and scaled automation and Intelligent Automation successfully. As we see the rapid changes in advanced technologies that are infusing automation, we will hear how to ensure your organisation gain the efficiencies, lower costs and reduce cycle times from these technologies. Crucially, we will talk about the impact of automation and advanced technology on the people, their roles and employee experience. Finally we look to the future and discuss how we transform to a concept of ‘Digital Operations’ and how these technologies enable and underpin this.