With over 20 years of experience in service, support, and operations workforce management, I am a proven leader who drives organizational agility, performance, and collaboration across multi-functional areas. I have a strong ability to balance tactical operational support with strategic long-term vision, aligning them with cross-functional engagement and partnerships.

As the Sr. Director of Workforce Planning and Operations at Carbon Health, I oversee the back office support for all clinics and enterprise functions, providing strategic guidance and direction for the central support workforce planning department. I also manage the budget, staffing, and vision for both internal and outsourced resources for the department, ensuring business needs are met and user experiences are improved. Additionally, I leverage my Six Sigma Green Belt, OPEX Controller, and Contact Center Optimization skills to enhance the efficiency, quality, and scalability of the workflow and workforce processes and systems. As a US Army veteran, I value integrity, excellence, and innovation in my work.