What's digitalization in 2023+, and which significant steps and philosophies matter most for managers and leaders?

We see an accelerated speed of technology and challenges to keep track of the exponential change of technology. Technology brought us where we are, and now ESG has become a top priority, which forces enterprises to rethink their digital strategy.

The Kings Way is productizing new technology, implementing governance and guardrails, and defining metrics and processes for continuous optimization to avoid over-engineering and unnecessary risks while caring for the planet and human beings.

Democratization of technology and AI is a reality. There is a trend towards the next wave of industrialization (of Cloud and AI) and the need for industry accelerators. Ecosystems and the platform economy set the tone.

What you can expect:

• Learn about the complexity of digitization
• Become mindful of the exponential change and speed of technology, AI’s effect on specific jobs, the overall evolution of expectations regarding productivity, the shift of clouds, and workload placement.
• Realize which "burning platforms" define Innovation and long-term growth and what enterprises vs. providers sometimes struggle with
• Understand where most clients are regarding their current level of critical cloud workloads and planned future expansion.
• Find out which questions you are supposed to ask in your respective Cloud-AI journey.
• See how enterprises changed their expectations regarding the customer experience (CX) with service providers (ITO vs. BPO), how the shoring mix influences CX, and what enterprises like and dislike about providers.