25 & 26 October 2023
Maritim ProArte Hotel Berlin
Does your Digital transformation strategy have what it takes to withstand market pressures?
Welcome to ISG Digital Business Summit. Now in its eighth consecutive year, this event has firmly established itself as the premier gathering for digital transformations leaders across industries.
Digital transformation initiatives are faced with a challenging environment of regulation, cost pressure and geopolitical uncertainties. On the other hand, new tools like AI and connected enterprise offer unseen potential if used correctly and build on solid foundations. At the core stays a consistent customer experience across products and services.
ISG advisors and industry experts convene to explore this dynamic approach. Pioneers, innovators and change makers will share ideas, best practices, and "aha" moments. They help you identify, embrace and optimise innovative solutions and technologies that have the potential to both disrupt and elevate your enterprise.
If you are seeking to stay at the forefront of this face-paced digital landscape, join us!
We’ll see you in Berlin on 25 & 26 October.
What You'll Discover:
Data-driven processes and digital capabilities are now core success factors for enterprises. Most are still only experimenting with Generative AI, while the pace of change accelerates. But there's a difference between personal AI use and enterprise AI use cases – and getting the data foundation ready for the latter is a challenging issue for most enterprises. After all, bad data = bad AI.
We’ll outline the use cases, methodologies and tech that will enable you to drive value from data and AI.
The world of smart everything has turned the conventional on its head. As your customers seek a seamless, connected experience, successful organizations are now joining the product, process and consumer into one fully integrated digital thread.
We’ll share strategies on how to bundle services and products to drive revenue, develop new business models and achieve breakthrough value.
Today’s market is a whole new game, with unique pressures emerging and driving business change. Drivers vary, from unpredictable geopolitical factors to heightened regulations concerning sustainability, data privacy, product traceability, and modern slavery risk. But stakeholders and intense market competition still demand that you safeguard your financial performance.
We’ll outline the current market drivers and showcase how enterprises can solve for each.
Customer connections through digital channels continue to grow. How we make, maintain and leverage those important connections is changing as well. From conversational AI to strategic contact center transformation to global capability centers, learn how to make customer experience into your critical differentiator.
We’ll show you the latest trends in digital customer experience to use them to fuel growth
Featuring:
DAY ONE
14:10
Chairman's Welcome & The Future of the Market
Andreas Fahr, ISG
16:00
Organisation - A Road Blocker for the Data-driven Enterprise
Dries Ballerstedt, ISG
14:35
Welcome to the Cambrian Era
Steve Hall, ISG
16:20
Employing Analytics & AI in a Continuously Changing World
Sönke Iwersen, DKV Mobility
Dries Ballerstedt, ISG
Stavros Pechlivanidis, ISG
15:10
The BrewDog Promise to Sustainability
Adrian Klie, BrewDog Germany
16:55
Day One Closing Remarks & Networking Reception
15:40
Networking Break & Innovation Labs
DAY TWO
9:30
Welcome Back & Day One Recap
Robin Chambers, ISG
Kevin Spiekermann, ISG
12:10
Lunch & Table Topic Discussions
9:45
The Need for Speed X.0
Heiko Henkes, ISG
13:15
ISG Startup Challenge
Felix Ruppert, ISG
10:10
Tackling Sustainability in Light of
EU Regulations
Tanja Kruse Jones, ISG
14:05
Building a Culture of Service Excellence: How the XMO Drives Employee & Customer Experience
Roman Pelzel, ISG
10:30
Embedding Sustainability into Business as Usual
Friedrich Löer, ISG
14:20
Networking Break & Innovation Labs
10:30
Networking Break & Innovation Labs
14:45
Using Technology to Create a Better Customer Experience
Martin Mitrega, ISG
11:20
Revenue, Scale & Sustainability: The 3 Pillars of Digital Engineering
Gaurav Gupta, ISG
15:20
Chairman's Close & Closing Reception
Robin Chambers, ISG
Kevin Spiekermann, ISG
11:40
Maximising Value Through Digital Engineering
Rajeev Chatrath, ISG
Why ISG Events?
When you make a strategic business investment, you expect exceptional ROI. The same should go for your technology conference experience.
ISG events deliver innovative yet practical ideas and insights from thought leaders who have decades of experience in the field. We don’t just study or theorise; we have lived it.
Bringing together these ISG thought leaders with industry visionaries and your most engaged peers in an intimate setting, every ISG event dives deep into the next game-changing opportunity for your business. It’s an experience you won’t want—and can’t afford—to miss.
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