7 & 8 October 2024  |  Frankfurt

Meet Our Speakers

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Dave Drodge

Digital Transformation Lead
Roche

Nick East

Head of Commerce Advisory
VML

Zdravko Mladenov

Former Group Chief Digital and Information Officer
Post Office Group

Ralf Korb

Owner and Senior Analyst
Korb und Kollegen/Competence Site

Steve Hall

Chief AI Officer & President EMEA
ISG

Iain Fisher

Director
ISG

Andreas Fahr

Partner
ISG

Matthias Paletta

Director Technology Transformation
ISG

Heiko Henkes

Managing Director & Principal Analyst
ISG

Carolyn Becker

EMEA Director Cost Optimization
ISG

Daniel Gerster

Partner
ISG

Aritra Kar

Principal Consultant
ISG

Felix Ruppert

Principal
ISG

Tanja Kruse-Jones

Service Line Director
ISG

Kevin Turner

Principal Consultant
ISG

Manu Pandey

Vice President - Customer Experience
Swiss Re

Dennis Bork

Director
ISG

Jan den Boer

MD
Taboe Consulting

Dennis Wakabayashi

The Global Voice of CX

Felina Dietsch

Senior Consultant
ISG

Roman Pelzel

Assistant Director & Principal Analyst
ISG

Steffen Kuhn

Chapter Head Digital Strategy & Innovation
Detecon / T-Systems International

Sajjad Khan

Consultant
States Consulting Ltd

Dr. Karolina Sauer-Sidor

Co-Founder
QUCOXX FlexCo