Wednesday, October 25, 2023

1:30 PM
- 2:30 PM
Location: Hall II

2:30 PM
- 2:40 PM

2:40 PM
- 3:00 PM
Location: Hall BC

Digital transformations are no longer one-time programs but have now become a continuous effort and priority within nearly every enterprise. The right adaption to market and economic effects and internal challenges determines the success and execution of an effective transformation journey. ISG will identify major trends and factors which attendees should be aware of to maximize the value of their transformation. This covers external forces, emerging technologies, digitization of products and user experience.  



3:05 PM
- 3:35 PM
Location: Hall BC

Steven Hall focuses on Generative AI with the Cambrian Era Explosion of SaaS, AI Plug ins, Service Provider solutions, and live case studies on the implementation of Gen AI solutions. A key focus will be on next generation talent requirements for organizations as the enter the world of AI.

3:40 PM
- 4:00 PM

4:00 PM
- 4:15 PM
Location: Hall BC

Data is the core factor of every digital transformation, but data quality is also one of the key challenges for many organizations. What would an efficient model of cooperation between business and IT look like if it went beyond finding just a few golden nuggets, but actually unlocked the full potential of data?

Join this ISG Insight to further tackle today's challenges and highlight where there is still room to accelerate data-driven transformation.

Three Key Learnings

• Adoption of efficient usage of Data required by the organizations

• Models of cooperation between business and IT to maximize the value generation from data

• The effects of deeper adoption of data to corporate culture and vice versa.


4:20 PM
- 4:50 PM
Location: Hall BC

Data-driven enterprises utilize analytics and AI either to improve through higher customer centricity, operational excellence and better decision making or they enhance their product portfolio through new value streams and business models.

On this Journey they overcome challenges when providing the data foundation for Analytics and AI and cope with the continuously fast changing tech landscape while retaining and enhancing their customers buy-in.

4:55 PM
- 5:05 PM

5:05 PM
- 6:30 PM
Location: Hall II

Thursday, October 26, 2023

8:30 AM
- 9:30 AM
Location: Hall II

9:30 AM
- 9:40 AM

9:45 AM
- 10:15 AM
Location: Hall BC

How does one go beyond simply offsetting emissions and having a neutral impact on the environment? Brewdog is the first certified carbon negative brewery in the world. Not just carbon neutral – negative. This means it is actively having a positive impact on the environment by removing more carbon from the atmosphere than it puts in. In this keynote, Adrian Klie covers how companies must prioritize ownership of your carbon footprint as a critical metric. Find out how his beer business achieves a positive impact on the planet with its carbon footprint, and how prioritizing sustainability can be a key competitive advantage.

10:20 AM
- 10:40 AM
Location: Hall BC

What's digitalization in 2023+, and which significant steps and philosophies matter most for managers and leaders?

We see an accelerated speed of technology and challenges to keep track of the exponential change of technology. Technology brought us where we are, and now ESG has become a top priority, which forces enterprises to rethink their digital strategy.

The Kings Way is productizing new technology, implementing governance and guardrails, and defining metrics and processes for continuous optimization to avoid over-engineering and unnecessary risks while caring for the planet and human beings.

Democratization of technology and AI is a reality. There is a trend towards the next wave of industrialization (of Cloud and AI) and the need for industry accelerators. Ecosystems and the platform economy set the tone.

What you can expect:

  • Learn about the complexity of digitization
  • Become mindful of the exponential change and speed of technology, AI’s effect on specific jobs, the overall evolution of expectations regarding productivity, the shift of clouds, and workload placement.
  • Realize which "burning platforms" define Innovation and long-term growth and what enterprises vs. providers sometimes struggle with
  • Understand where most clients are regarding their current level of critical cloud workloads and planned future expansion.
  • Find out which questions you are supposed to ask in your respective Cloud-AI journey.
  • See how enterprises changed their expectations regarding the customer experience (CX) with service providers (ITO vs. BPO), how the shoring mix influences CX, and what enterprises like and dislike about providers.


10:45 AM
- 11:00 AM
Location: Hall BC

The fight to improve human rights, address climate change, improve labour conditions and fight corruption has led to growing regulatory requirements and market pressure. Enterprises are continuously navigating new policies, standards, laws, and regulations that are driving them to change their ways of doing business. Reputation, and therefore bottom line business results, increasingly hinges on pledges to minimize carbon emissions, progress toward the United Nations’ 17 Sustainable Development Goals (SGDs) or commitments to investing using Economic, Social, and Governance (ESG) principles. Across industries and continents, corporate leaders are embracing the need to transform a global economy founded on an idea of unlimited access to resources to one that recognizes the limits and consequences of everything we extract, manufacture, and consume. This requires a concerted effort across organizational stakeholder groups, and IT can play a key role.


11:00 AM
- 11:20 AM

11:20 AM
- 11:35 AM
Location: Hall BC

The world of smart everything has turned the conventional on its head. As clients seek a seamless interconnected experience, successful organizations are now joining Product, Process and the Consumer into one fully integrated digital thread. We explore how to bundle services and products to drive revenue, develop new business models, and see how the enterprises are driving this change towards creating sustained value.

11:40 AM
- 12:10 PM
Location: Hall BC

Organizations are leaning into digital transformation investments. However, how are organizations working to generate, scale, and sustain maximum business value over time?

This panel will explore how organizations are leveraging data driven digital engineering to introduce the “right "products into the market faster, while also keeping innovation and customer value at the forefront of these efforts. Join industry experts as they discuss these key areas of focus:


  • Explore Current Value Drivers and Business Outcomes
  • Overcoming Challenges in the Market via Digital Engineering
  • How to Successfully Drive Adoption Within an Organization



12:10 PM
- 1:10 PM
Location: Hall II

1:15 PM
- 2:00 PM
Location: Hall BC

Entrepreneurs behind innovative digital solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, you will vote for the winner of this startup challenge.

2:05 PM
- 2:20 PM
Location: Hall BC

A positive employee experience is a critical component of delivering an exceptional customer experience. An Experience Management Office (XMO) enables the organization to create a culture of service excellence that benefits both employees and customers. We will explore the key elements of a successful XMO, including cross-functional teams, feedback mechanisms, data analytics, communication, and governance. Attendees will gain practical insights on how to build an XMO that drives employee engagement, customer loyalty, and business performance.


Key Takeaways:

- The importance of creating a culture of service excellence and the connection between employee experience (EX) and customer experience (CX).

- The role of an Experience Management Office (XMO) in driving a culture of service excellence by focusing on both employee and customer experience.

- Best practices for improving employee and customer experience, including the key elements of a successful XMO, feedback mechanisms, data analytics, communication, and governance.



2:20 PM
- 2:40 PM

2:45 PM
- 3:15 PM
Location: Hall BC

Today, organisations need to take account of so much when thinking about the customer experience they want to deliver.  Not only is the channel to customers becoming more digital, but customers arebecoming more interested in how their services are delivered, whether it be ethically or environmentally.  With brands becoming more focused on loyalty, and increased revenues based on that loyalty, organisations need to be conscious of the end-to-end value chain that their customers experience.  In this panel, we will explore what your organisation should be doing to ensure you have robust oversight into your customers’ journey and how you should leverage digital technologies throughout that journey.

3:20 PM
- 3:30 PM

3:30 PM
- 5:00 PM
Location: Hall II