70% of digital transformations fail. 
Don't let yours be one of them.

25 & 26 October 2023

Maritim ProArte Hotel Berlin

Does your Digital transformation strategy have what it takes to withstand market pressures?

Welcome to ISG Digital Business Summit. Now in its eighth consecutive year, this event has firmly established itself as the premier gathering for digital transformations leaders across industries. 

Digital transformation initiatives are faced with a challenging environment of regulation, cost pressure and geopolitical uncertainties. On the other hand, new tools like AI and connected enterprise offer unseen potential if used correctly and build on solid foundations. At the core stays a consistent customer experience across products and services.

ISG advisors and industry experts convene to explore this dynamic approach.  Pioneers, innovators and change makers will share ideas, best practices, and "aha" moments. They help you identify, embrace and optimise innovative solutions and technologies that have the potential to both disrupt and elevate your enterprise.

If you are seeking to stay at the forefront of this face-paced digital landscape, join us!

We’ll see you in Berlin on 25 & 26 October.

What You'll Discover:

Data-driven processes and digital capabilities are now core success factors for enterprises. Most are still only experimenting with Generative AI, while the pace of change accelerates. But there's a difference between personal AI use and enterprise AI use cases – and getting the data foundation ready for the latter is a challenging issue for most enterprises. After all, bad data = bad AI.

We’ll outline the use cases, methodologies and tech that will enable you to drive value from data and AI.

The world of smart everything has turned the conventional on its head. As your customers seek a seamless, connected experience, successful organizations are now joining the product, process and consumer into one fully integrated digital thread. 

We’ll share strategies on how to bundle services and products to drive revenue, develop new business models and achieve breakthrough value. 

Today’s market is a whole new game, with unique pressures emerging and driving business change. Drivers vary, from unpredictable geopolitical factors to heightened regulations concerning sustainability, data privacy, product traceability, and modern slavery risk. But stakeholders and intense market competition still demand that you safeguard your financial performance.

We’ll outline the current market drivers and showcase how enterprises can solve for each. 

Customer connections through digital channels continue to grow. How we make, maintain and leverage those important connections is changing as well. From conversational AI to strategic contact center transformation to global capability centers, learn how to make customer experience into your critical differentiator.

We’ll show you the latest trends in digital customer experience to use them to fuel growth


Agenda At-a-Glance



Chairman's Welcome & The Future of the Market

Andreas Fahr, ISG


Organisation - A Road Blocker for the Data-driven Enterprise 

Dries Ballerstedt, ISG


Welcome to the Cambrian Era

Steve Hall, ISG



Employing Analytics & AI in a Continuously Changing World

Sönke Iwersen, DKV Mobility
Dries Ballerstedt, ISG
Stavros Pechlivanidis, ISG


The BrewDog Promise to Sustainability

Adrian Klie, BrewDog Germany


Day One Closing Remarks & Networking Reception


Networking Break & Innovation Labs



Welcome Back & Day One Recap

Robin Chambers, ISG
Kevin Spiekermann, ISG


Lunch & Table Topic Discussions



The Need for Speed X.0

Heiko Henkes, ISG


ISG Startup Challenge

Felix Ruppert, ISG


Tackling Sustainability in Light of
EU Regulations


Tanja Kruse Jones, ISG


Building a Culture of Service Excellence: How the XMO Drives Employee & Customer Experience

Roman Pelzel, ISG


Embedding Sustainability into Business as Usual

Friedrich Löer, ISG


Networking Break & Innovation Labs



Networking Break & Innovation Labs



Using Technology to Create a Better Customer Experience

Martin Mitrega, ISG


Revenue, Scale & Sustainability: The 3 Pillars of Digital Engineering

Gaurav Gupta, ISG


Chairman's Close & Closing Reception

Robin Chambers, ISG
Kevin Spiekermann, ISG


Maximising Value Through Digital Engineering

Rajeev Chatrath, ISG

Why ISG Events?

When you make a strategic business investment, you expect exceptional ROI. The same should go for your technology conference experience. 

ISG events deliver innovative yet practical ideas and insights from thought leaders who have decades of experience in the field. We don’t just study or theorise; we have lived it

Bringing together these ISG thought leaders with industry visionaries and your most engaged peers in an intimate setting, every ISG event dives deep into the next game-changing opportunity for your business. It’s an experience you won’t want—and can’t afford—to miss.

Have a Question?

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