ISG will present an analysis of our vast contract database to depict the trends and details by industry market and region.  By knowing what’s happening in the market, Summit attendees will leave with the ability to shape offerings to meet the upcoming demands, better plan limited resources and focus efforts on maximizing return on investment.  

Implementing AI and Gen AI goes beyond DataOps and MLOps, involving foundational models that organizations purchase and fine-tune with proprietary data through transfer learning.  New questions arise about liability and copyright issues regarding the data used for model training, as well as rights to derived works.  These risks associated with enterprise-level AI can be underwritten, and it's crucial for organizations to understand what this entails and how to prepare for it.  Priya Nathan, a VP at Marsh will join ISG's Prashant Kelker to delve into the implications and strategies for managing these risks in the AI landscape.

90% of Fortune 2000 CEOs surveyed have little or no confidence in their ability to measure Digital Investment results. 85% of these CEOs expect their technology leaders (CIOs, CTOs and CDOs) to ensure value realization from their digital transformation investments and intend to hold these executives accountable for the results. Discover the best practices and learnings from actual large transformations on how to best ensure maximum business value from the digital transformations and managing any business risks.       
•    How do you ensure that your organization is recognizing the expected value, and returns from the digital transformation?
•    Is your organization adopting and scaling the right digital capabilities at the right pace?
•    Are you investing in these digital capabilities at the right levels?

Join ISG’s Alex Manders to learn emerging techniques for managing innovation programs and emerging technology proofs of concepts as part of supplier and customer contract obligations.  Understand how to structure collaborative supplier and customer innovation operating models, develop feasible roadmap milestones around topics such as A.I., and learn how to apply emerging technology evolutions within your business.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Most organizations who invest in analytics see returns from the initial key use cases but often after that value generation stalls. Other organizations are unable to budget spend for analytics because they are not able to tie any work that gets done to specific financial benefits. In this session we will discuss how a company can address this gap and empower analytics leaders with a better approach for value realization to help support their goals.

Efficiently monetizing data is becoming more and more of a critical success factor for organizations, especially in the area of customer experience. Organizations must upgrade or replace legacy technologies with automation to deliver better customer experience, deeper analytics and greater efficiency. This panel of industry experts will share their experiences and discuss the opportunities and challenges of data, analytics & AI that you should consider for the future of your customer loyalty and acquisition strategy.

In today's dynamic business landscape, the seamless integration of multiple cloud providers, various ISPs, and diverse security products is a huge challenge. Join us for an immersive session that delves into the limitless potential of network cloudification and the Evolution Platform. Gain insights, exchange ideas, and discover how this transformative approach can propel your organization forward in the ever-evolving digital landscape.

Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?

Public Cloud is the engine for the rapid GenAI progress this year, but how should businesses adjust their current cloud strategies? In this session, we will discuss how to evaluate use cases for your business, avoid emerging challenges with GenAI, and prepare for the impending cloud market changes. 

In today’s competitive talent environment, the employee has as much authority as their employer.  Salary and work-life balance are just as important as ensuring that each employee feels they are a productive and needed component within their organization. Dr. Lorenzo C. Hines, Sr., Global SVP of Information Technology of Citi Group will share how Citi is navigating these changes, building Citi’s Mainframe Academy to grow an increasingly rare skillset, and additional insights on 
•    Workforce trends such as "great resignation", "quiet quitting", and "return to office"
•    Motivations of employees today
•    How to attract, retain, and educate employees

Managing large enterprise initiatives, transformative or otherwise, is fraught with complications and changing market conditions in the best of times. It is doubly difficult in tough economic times. Having an adaptive approach to Strategy Realization enables enterprises to allocate enough span of control to executing teams while retaining governance and cost controls. 
•    What elements make strategy realization difficult and how do you overcome these challenges?
•    What are the organizational constructs to enable Strategy realization?
•    What frameworks can help formulate, track, and ensure value delivery?

This SPARK session will be a rapid fire session engaging participants to weigh in on the three statements below and discuss how you are using automation within your own organizations to drive data improvement, transparency and digitization.  Learn from your peers and allow ISG’s Tracy Lipasek to guide you on the next steps on your D.A.T.A. journey. 
1) Automation drives data improvement
2) Automation will drive transparency within your organization
3) Automation can accelerate digitization of your business

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Join ISG’s Alex Manders to learn how client innovation programs are being accelerated with emerging technologies and tactical steps to innovation.  Understand how contractual innovation clauses are managed, maximize innovation projects using dedicated innovation funds, and learn how to collaborate with technology suppliers to define and measure innovation pilots.

Generative AI is everywhere, but is the hype valid and will cool examples turn into real business value and widescale change to how we work? Wayne Butterfield dives in to what we are seeing, where the value will come from and how to understand your potential.

The latest advances in AI have the potential to profoundly impact how we work and communicate in a number of ways. The other element of change is just the shear rate of change.  Predictive analytics grew through 80’s & 90’s, the use of AI came to prominence through the 2010’s.  Now the rapid advances in Generative AI make everything that came before it feel like the stone age.  Who hasn’t seen, and even experienced, the latest craze that is ChatGPT. This represents both a huge opportunity for businesses and or a potential threat. This panel of industry experts will discuss the quickly maturing artificial intelligence and machine learning technologies that they are exploring, what they mean to your businesses and they should be used to enable business objectives.
•    How can automation initiate significant productivity gains and cost savings for businesses?
•    How can generative AI be used to accelerate value creation and improve productivity?
•    How should AI be used to leverage data and improve customer satisfaction and employee engagement?
•    What is the future of new forms of communication like chatbots, virtual assistants and virtual?

As transformation is more about people than technology, the underlying reasons for failure often lie in the roles responsible for executing these tasks and the individuals in those roles.  Defining the right roles and choosing the right individuals in place to lead the transformation is important.  This selection should be driven by capabilities rather than desires, i.e., an honest assessment of people's capabilities and shortcomings should lead to selecting those that are best suited for the job, rather than a desire to do the job.  Choosing the right people for the right job is key to success!
•    How do you choosing the right individuals in place to lead the transformation?
•    What key roles are needed, serving as Change Agents who help facilitate shifts in mindsets and behaviors and act as role models for others throughout the organization?
•    How should transformation leaders ensure employees across the enterprise operate with a shared sense of purpose?

Take the opportunity to join a roundtable discussion and delve into a deeper discussion around specific topics with fellow attendees.

As ESG and Sustainability becomes the main topic of conversation by governments, regulators and campaigners, what are the options for organizations to decarbonize their end to end value chain?  In this session, Iain Fisher will map out a typical client value chain and discuss the key aspects, technologies and steps that business can take that have a clear RoI, do not greenwash and provide tangible differences to ESG targets.

In today's rapidly evolving business landscape, organizations are increasingly recognizing the vital importance of integrating sustainability into their brand and IT strategies. This session will delve into the specific sustainability challenges that clients often face during the implementation of business and IT strategies, including minimizing carbon footprints, reducing energy consumption, managing electronic waste, and adopting eco-friendly practices throughout the IT lifecycle.  What is the significance of addressing these challenges from both environmental and social perspectives, emphasizing the potential positive impact on the organization's reputation, stakeholder relationships, and long-term financial sustainability.           
•    Are you really Green??
•    What are best practices in the industry?
•    How does Sustainability improve your brand and the bottom line?         

How should logistics organizations adopt emerging technologies? What are things to keep in mind as you embark on digital transformation initiatives? Sean Tinney, Unisys' vice president of Enterprise Computing Solutions, will help attendees understand how to apply technologies like AI, machine learning, and quantum computing for optimal results. Gain insights and learn how leading logistics companies are combining these technologies to streamline operations and improve customer experiences.

Go on a journey into the transformative world of generative AI with real-world applications. Attendees will gain insights into the power of AI to reshape the future of business. Don't miss the opportunity to see AI innovation in action.

Join us on a riveting fireside chat exploring the transformative impact of AI, ML, and Generative AI (GenAI) on customer experiences. As brands traverse the digital realm, learn how leveraging AI can craft seamless, predictive, and personalized customer journeys, adapting to evolving expectations and fostering loyalty in the age of intelligent experience.

Innovation in digital business enablement continues to change the rules for companies today.  The nexus of digital business and cost optimization has become focus for leading companies who are able to both transform to drive cost optimization and to cost optimize their transformation.  Discover the key trends, innovative approaches and lessons from leading practitioners who have effectively used cost optimization and digital transformation together to reengineer their technology and business operations for high levels of sustainable savings without compromising customer experience, quality or security. Our industry leaders will discuss
•    What Cost Optimization methods have become less effective in 2023?
•    Which cost optimization methods are likely to yield the highest results in 2024?
•    How can you help to position your firm in cost transformation to outperform the market?

The workplace is evolving and for many is far from being achieved or envisioned. Enterprises have not catered for their most valuable asset - human (employee) capital - resulting in the Great Resignation. 

Data insights, talent management, virtual and physical environments need to work together to provide an experience for the workplace that matters and cares for the employees. The data thread brings it together in an evidence based exercise.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

As enterprises continue to explore the realms of Generative AI and Industrial AI, noteworthy successes and leading practices are starting to take shape. Join ISG’s Prashant Kelker and delve into these pioneering advancements, illuminating how they are reshaping business justification for AI, its implementation, and the crucial "buy vs build" decisions. Explore how these developments are influencing partnering and sourcing models within the industry and  leave with a deep understanding of the current AI landscape and actionable insights to guide your own AI strategies. 

70% of Transformations fail! In this session you are going to learn how to pull together all the key components - rather than working in silos - to deliver a successful transformation. 
•    What are the Key Success factors in delivering a transformation?
•    What Important roles are needed to comprise Transformational Leadership
•    How do you avoid joining the statistic and combat the 70% failure rate in transformations today?

The intersection of generative AI and quantum computing has the potential to significantly impact cybersecurity. How do you mitigate the threats and employ the solutions? Participate in a discussion on the Cybersecurity impacts of these new technologies. 

Explore the transformative power of industrial AI on Enterprise Architectures and existing ERP implementations. Our discussion with guest speaker, Leslie Sequiera CIO Patrick Industries, delves into AI's capabilities, the potential for streamlined operations, and the challenges and opportunities it presents for modern enterprise landscapes, infrastructures and the adoption of emerging technology in large enterprises.

While AI technology advances at break neck speed, mature enterprises need to evaluate the rate of adoption and areas of engagement of AI in their environment. Envisioning AI upgrades to business capability (enhanced or net new) is the bedrock of planning. However, since there are disparate constituents that benefit, wrangling the right level of interest and investment is usually complicated. Especially since the yearly budget cycle does not predict the advancements. Discover how adaptive planning, execution and realization are key to AI success – 
•    What are emergent use cases for AI?
•    How do you fund them across IT and business?
•    How do you ensure that the AI strategy is realized and delivers results?

As the world gets more connected, the availability of real-time business intelligence across an organization’s extended value chain could make or break an enterprises growth strategy. This need for seamless flow of real-time information across an enterprises’ value chain has also given birth to the need for a connected edge - the ability to embed intelligence in a company’s products and services leveraging IoT capabilities, allowing the organization to sense and respond to a customer’s issues and needs at a moment's notice - often before the customer even realizes the issue or need. Digital engineering provides the integration of mechanical, electrical and software engineering skills to make this connected future a possibility. In this session the presenters will showcase actual ISG client successes to discuss the evolution of digital engineering, how it will evolve over the next few years with an infusion of Artificial intelligence, and what IT service providers need to do to capture the substantial digital engineering opportunities in the market to help their clients realize their vision of a connected.

Put today’s market in context. Alex Bakker, Director of Primary Research will discuss the major findings from the 2023 Buyer Behavior research agenda. We look across all the studies ISG has done this year, and analyze the key themes and emerging trends to help IT for the year ahead. Understand the IT needs of today's market, key challenges to achieving business goals, and how these objectives have changed in the last year.

After a few great days of content, what do you do with it? ISG will provide guidance on what your next steps should be for your digital transformation!