Explore how AI is revolutionizing work, particularly in decision-making roles, making processes more flexible and efficient. This transformation will see work structures becoming modular, optimizing organizational decision-making and information sharing. How will investments in 2024 shift from AI enablers like NVIDIA to adopters such as Fortune 500 companies, integrating AI to enhance functions? We will discuss the adoption of advanced AI agents and copilots, and the critical governance required to ensure their ethical and responsible use. Learn strategies to position your teams to benefit from AI's transformative impacts, navigating both its opportunities and challenges.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Gen AI use cases are rapidly being adopted by healthcare organizations to improve workflows, reduce interfaces and reduce manual processes related to non-clinical aspects and drastically increase data accuracy. These use cases are mostly in the pilot stage and are being validated by large organizations especially by payer organizations and payviders - who will reap double benefits both from an insurance angle and a patient care perspective. Discover common use cases to use Gen AI in such Healthcare Administration and Support ecosystems.. What could RoI typically look-like? We will touch upon clinical areas in the Ancillaries ( Rad/ Pharmacy/Lab) and such opportunity areas for Gen AI applications.

ISG analysis, of over 150+ case studies, outlines the significant impact of AI Ops within IT sourced services. Join ISG’s Mike Rose to gain a deeper understanding of how AI Ops will improve productivity, cost savings, and enhance your IT landscape.

• How can you redefine your operating model to embrace the business value of AI Ops in IT sourcing?

• In what ways can you to leverage AIOps to experience productivity improvements and cost reductions between 30-58%?

• How will emerging transformations alter IT Operation sourcing contracts?

ISG Insurance Practice Leader Dennis Winkler shares insights on key initiatives carriers should be planning on driving in 2025 to achieve cost optimization and digital transformation while managing the changes that AI will bring to technology and people.

As banking and financial services firms have traditionally been at the forefront of new delivery models – e.g. being early adopters of outsourcing and offshoring – they have developed internal structures to maximize value from these models. Are these functions, such as vendor management and procurement, now constraining value by locking these enterprises into models that are no longer relevant or fail to maximize the real opportunities presented by effectively leveraging external partners?

How are enterprises incorporating AI in the product and application development process today and what are the tangible benefits you should be experiencing? Hear real-world examples of those who were successful and not-so-successful in incorporating AI into their product delivery life cycle.

• What are the common obstacles and pitfalls when adopting an AI-aided product development strategy and approach?

• What are the characteristics and components of a journey toward AI-driven development?

In today's dynamic business landscape, organizations face the challenge of making informed decisions to optimize their resources, control costs, and maintain quality. Explore the key factors influencing decision-making in enterprise environments, including costs, contract market pricing, resource rates, productivity measures, and quality metrics. Gain an understanding of the interplay between these variables, and return to your office with the ability to enhance your decision-making capabilities and drive success in your enterprise.

• What market pricing trends are impacting enterprises today?

• How can I best assess the performance of my technology organization?

• What should I consider to balance performance across cost, quality, and productivity?

Take the opportunity to join a roundtable discussion and delve into a deeper discussion around specific topics with fellow attendees.

AI is here, but does that mean the end of the Contact Center for many? ISG’s Wayne Butterfield will run through the last trends and insights from the front lines of Contact Centers. What technology advancements are available and what should you be considering. Will the Contact Center still be here in 2026?

Contact Centers turn conversations into experiences and these experiences for the customers turn into revenue for your business. Our panel of experts will answer important questions, such as -

• What is the role of the Contact Center in the Future?

• How do we move from Contact to Insights?

• How do we deliver empathy in an age of AI?

• What value will the contact center bring in the future?

• What changes can you make to drive revenue from the Contact Center?

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business. 

The advent of Artificial Intelligence (AI) and Generative AI (GenAI) technologies has revolutionized various sectors, including the Chemicals and Petroleum industries. This session explores the current trends and challenges associated with the integration of AI and GenAI in these industries. Key trends include the utilization of AI for predictive maintenance, optimization of supply chains, and enhancing safety protocols. Additionally, GenAI has shown potential in accelerating research and development through advanced simulation and modeling techniques. However, the implementation of these technologies is not without challenges. Significant barriers include data privacy concerns, the need for substantial initial investment, and the requirement for specialized talent. Furthermore, the industry's traditionally conservative nature and stringent regulatory environment pose additional hurdles. This session provides analysis of these trends and challenges, with both clients and service providers, offering insights into future directions for leveraging AI and GenAI to drive innovation and efficiency in the Chemicals and Petroleum sectors.

Cost optimization is an essential process for organizations seeking to improve profitability and gain a competitive advantage. However, implementing cost-saving measures is a challenging task that requires careful planning and execution. In particular, technology costs can be a significant area of expenditure for many organizations, making it a crucial area for optimization. Discover the steps you can take to successfully implement technology cost optimization.

• What are the key challenges preventing organizations from achieving cost optimization initiatives?

• Which cost optimization opportunities are most prevalent in the market today?

• What steps can you take to successfully implement cost optimization and overcome potential challenges?

• How to use cost and price benchmarking to identify savings opportunities for internal services (compare internal delivery costs to both cost and price benchmarks)

Delve into the realm of the Future of Digital Customer and Employee Experience powered by AI! Discover the transformative power of cutting-edge technologies like AI, VR, and social commerce shaping the future of customer interactions.

• Explore real-life case studies that highlight the successful integration of AI technology in creating impactful customer experiences.

• Acquire practical strategies for leveraging AI tools to boost business growth.

• Discover how to position your brand as a frontrunner in the ever-evolving retail landscape.

Enterprises invest a lot of time, resources, ambition, and passion into their transformation journeys. Explore how the best in the business are able to assure value realization as we discuss what has worked, what has not worked yet, what will never work.

In the rapidly evolving digital landscape, enterprises are increasingly reliant on advanced technologies to drive innovation, efficiency, and competitive advantage. Network is the foundation and enabler for all enterprise solutions, be it cloud, collaboration tools, IoT, big data analytics and others. While cloud transformation initiatives seem to be top priority for most organizations, without a reliable and secure network, the best laid plans for multi-cloud and hybrid cloud deployments can fail. SD-WAN, NFV, SASE technologies and Network as a Service (NaaS) framework are re-defining the way enterprises think of networks and its interconnectedness with cloud and security. Join ISG experts as they share insights into NaaS market trends and how it can help organizations re-architect their networks to be agile and flexible to keep up with changing business requirements.

Join us to discuss the convergence of innovation and persuasion, where we explore the intricate dance between Manufacturers and their customers. By coupling robust B2B and B2C strategies together and enhancing those with data analytics, marketing automation, a seamless omnichannel approach, and sustainability, we will discuss how your organization can enhance customer engagement, build stronger relationships, and drive business growth in the digital manufacturing environment.

Most organizations are not achieving the business value they want from their technology investments. To answer the needs of the business, strengthen the capability of people leaders and optimize technology costs, organizations need to elevate the impact of its people investment. You may have a set of leading technology solutions today to manage your people, but are they being effectively utilized and evolving with the business? ISG’s Stacey Cadigan will provide insight on

• How is emerging technology enhancing a leader’s ability to drive business outcomes?

• How can your enterprise leverage AI for manager effectiveness?

• How can you increase the impact of your people investment?

COVID19 made lasting changes to the way the world works, and those changes will continue to evolve as the workplace keeps up with the rapid impacts that technology has on organizations’ cultures and ways of working. In this session, Mark Deans, a Director in ISG’s Enterprise Change team, will provide recommendations to guarantee that your workforce remains engaged and supported through transformational activities your organization is undertaking.

• How do you engage the hybrid workforce in the digital age?

• How can you preserve culture outside the 4 walls of your organization?

• What are qualities of an effective leader and tactics for remote management?

• How do you maintain inclusivity for all employees across all work environments?

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Enterprise infrastructure is being significantly impacted by the requirements necessary to support everything from weak AI through cutting edge GenAI. Where is the market heading for dedicated vs 'on-demand' access to these complex infrastructures and what is the expected convergence over the next 2-3 years?

• How should you deal with ever expanding GPU farms and the unconstrained power and cooling required to support it?

• What do you need to know to effectively tune for optimal performance?

• How are data center impacted? What do you mean I need a chiller?!

• How to integrate converged platforms including classical, HPC, GPU and Quantum platforms?

GenerativeAI usage across enterprises is exploding in popularity. There are big benefits, and we should be leaning into this wave, but with the right approaches to ensure we are leveraging these platforms responsibly. What are the top risks and mitigation approaches we should be contemplating? How should you encourage our users to use GenAI responsibly? What controls and governance need to be put in place to ensure responsible usage?

AI is on the roadmap of most organizations. Roadmaps laid out for AI in early 2024 are running up against reality and one of the most common and routine roadblocks for success is data. Learn how do develop a data operating framework that enables AI. What are the key data challenges experienced when implementing and scaling AI? How does Data enable AI (beyond the obvious) and how do you deliver results in AI - with AI ready data?

Elevate your sourcing game with strategies tailored for selecting the right technology suppliers, negotiating optimal terms, and nurturing fruitful relationships.

This panel of experts will dive into the surge of transformative technologies such as AI, edge computing, and cloud solutions, and uncover the sourcing strategies essential for driving digital transformation initiatives forward.

Transformation doesn’t come cheap…but there are proven ways to reduce the cost of transformation and derisk your outcomes. The key is to optimize transparency, market intelligence and decision support models at critical inflection points in your transformation. Doing this well will have a big impact – often as much as 50%. ISG’s Bill Huber will outline five key actions that you can take to accelerate your digital business agenda.

• How should you use market data to reduce transformation costs?

• How can you improve decision models to drive faster outcomes?

• How can you establish and maintain transparency to manage business outcomes?

Exploring how AI and GenAI are revolutionizing the modern workforce and in digital business, enabling greater efficiency and impact. Discover how these intelligent assistants and the latest generation of software for digital business is transforming workflow and interactions within the workforce, ultimately enhancing the customer experience.

• Understand the essential role of AI in contemporary digital business

• Explore the latest GenAI applications and tools for your organization

• Gain valuable insight into best practices in digital business

The recent CrowdStrike and Microsoft incident, which rapidly escalated into one of the most significant IT outages in recent times, underscores the need for enterprises to reassess their own security. As businesses continue to adopt SaaS based platforms and AI-enabled infrastructures, such incidents expose weaknesses related to cloud-based IT and cybersecurity tools. As organizations rely more and more on complex, interconnected IT systems, it is important to have a robust and reliable mechanism for proactive issue resolution and disaster recovery. Walk away from the Summit with the best practices to prepare for and handle such incidents. 

After a day of great content, what do you do with it? ISG will provide guidance on what your next steps should be for your digital transformation!