25 & 26 June, 2024 | London
Agenda
Day 01
Tuesday, June 25, 2024
- 9:30 AM
- 9:40 AM
- 10:00 AM
Join ISG’s Iain Fisher for an exclusive dive into our extensive contract database, unveiling industry trends and regional insights. This invaluable analysis will empower you to proactively shape offerings, optimize resource allocation, and maximize ROI by aligning strategies with emerging market demands.
- 10:35 AM
With over 11,000 locations, Post Office is by far the largest retailer in the UK. The organisation’s critical socio-economic role requires a fit-for-purpose technology estate, but providing modern, digital technology to over 50,000 Postmasters and their staff has not been without challenges. Join the Post Office CDIO for a fireside chat and learn more about one of the largest tech modernisation and digital transformation efforts in recent memory, the strategy and difficult choices behind it, and some of the lessons learned for business and tech leaders at large enterprises faced with daunting levels of technology debt.
- 11:10 AM
In today's fast-paced digital economy, organizations are constantly seeking innovative ways to generate business and stay competitive - yet many face the challenge of stagnant or declining traditional revenue streams in the face of rapid technological advancements and shifting consumer preferences. If the following session, we uncover the strategies and tactics businesses can leverage to unlock new revenue streams in the digital age. From capitalizing on emerging technologies and market trends to understanding shifting consumer behaviors, we explore the keys to success. Whether you're a startup looking to disrupt the market or an established enterprise seeking to diversify your revenue sources, this session provides a roadmap to help you thrive.
- 11:30 AM
- 11:45 AM
Technology is advancing at warp speed, and staying ahead of digital business trends isn't just a strategy — it's a survival tactic. How can you position yourself at the forefront of the next wave of innovation shaping this tech-driven landscape? In this session, we will explore the latest market trends driving transformative change, offering valuable insights into emerging technologies, evolving consumer behaviors, and global shifts. From artificial intelligence to Web3, we will dissect the key drivers behind digital business evolution and provide a comprehensive roadmap for organizations to remain agile and competitive in today's dynamic marketplace. Don't miss this opportunity to stay ahead of the curve and unlock new possibilities for your business.
- 12:20 PM
Diving headfirst into the tumultuous waters of today's business landscape seems terrifying - where the only constant is change. From relentless technological innovation to the unpredictable twists and turns of consumer behavior, the following panel will help you navigate current market trends to uncover their profound impact on businesses of all sizes and industries. Through riveting case studies, expert analysis, and actionable insights, we'll equip you with the knowledge and tools needed to chart a course through the storm and emerge stronger and more resilient on the other side.
- 12:55 PM
Surviving and excelling in today’s business landscape hinges on adaptability and foresight. Enter AI and sustainable technologies—the dynamic duo reshaping the future of business excellence. Through AI-driven insights and sustainable practices, businesses are reaching new heights. How can you harness AI to drive data-driven decision-making and boost human capabilities, foster efficiency, innovation, and sustainability? What sustainable technologies are addressing environmental concerns and meet the needs of socially conscious consumers? The following panel reveals how to future-proof operations, drive growth and create lasting value for both shareholders and society
- 1:45 PM
- 2:00 PM
Experience has evolved beyond mere customer and employee engagement. Today, success hinges on the integration of CX, EX, UX and MX into a holistic Total Experience strategy. In the following session we explore the transformative power of TX and the technologies driving this evolution, fostering a positive, cohesive, and engaging experience for both customers and employees. Unlock the key to modern business success through fostering genuine and holistic experiences.
- 2:35 PM
In today's hyper-competitive landscape, cultivating a customer-centric culture is paramount for organisational success. The following panel will explore how to effectively optimize CX, UX, and EX to create a seamless and rewarding total experience for customers. By aligning these key elements, businesses can enhance customer satisfaction, loyalty, and advocacy, ultimately driving better business outcomes and sustainable growth. Join us as industry experts share practical insights, best practices, and real-world examples to inspire and empower organizations to prioritize customer-centricity and unlock the full potential of their total experience strategy.
- 3:10 PM
Amidst evolving and demanding consumer needs, achieving customer and employee satisfaction is no longer enough. Organizations must strive to go beyond mere satisfaction and deliver truly exceptional experiences that resonate on a deeper level. Enter AI — the game-changer in augmenting total experiences for both customers and employees. In this session, we'll explore how AI is revolutionizing the landscape of total experience, seamlessly blending CX, UX, and EX to create unparalleled interactions. From personalized recommendations and predictive insights to intelligent automation and conversational interfaces, AI is transforming the way organizations engage with stakeholders.
- 3:30 PM
- 3:50 PM
- 4:20 PM
- 5:15 PM
Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?
- 6:15 PM
Day 02
Wednesday, June 26, 2024
- 9:00 AM
- 9:10 AM
- 9:45 AM
Direct to consumer has been the dominant trend in the CPG sector for the last four years. But unlocking the opportunity takes a fundamental shift in operating models and data practices. In this session, Chief Data Analytics Officer of Diageo will discuss what it takes to build a new channel to customers, and how to simultaneously maintain focus on core operations.
- 10:10 AM
Steve Hall, President of ISG EMEA and the Voice of the ISG Index will provide compelling insights on the change market dynamics within the Industry. As digital transformation, generative AI, and new capabilities enter the market, Steve will provide his unique insights on how to stay ahead of the trends and gain the right insights to take your business to the next level.
- 10:30 AM
- 10:55 AM
Automation and Intelligent Automation is a simple concept, however the journey to successful scaling and driving value for an organisation has its hazards, pitfalls and the occasional bit of humour. We talk with Kostas Vogiatzakis who through his time in a number of organisations has deployed and scaled automation and Intelligent Automation successfully. As we see the rapid changes in advanced technologies that are infusing automation, we will hear how to ensure your organisation gain the efficiencies, lower costs and reduce cycle times from these technologies. Crucially, we will talk about the impact of automation and advanced technology on the people, their roles and employee experience. Finally we look to the future and discuss how we transform to a concept of ‘Digital Operations’ and how these technologies enable and underpin this.
- 11:30 AM
Welcome to the era of Digital Transformation 2.0, where businesses navigate uncharted territory propelled by cutting-edge technology. From AI and machine learning to IoT and blockchain, these advancements converge to drive efficiency, agility, and innovation like never before. In the following panel session, we delve into real-world case studies, expert insights, and best practices that showcase how organisations are leveraging this era of innovation to redefine their business models, drive sustainable growth, and stay ahead in today's dynamic digital landscape. This session promises to inspire and empower as you unlock new possibilities for your organisation.
- 12:05 PM
Although our industry is trending toward gender equity and against workplace biases, progress has been slow. Most of us know the stats; while policy changes have opened some doors, there are still large gender-based gaps in pay and leadership roles. Not every employee can address these gaps directly, making many of us feel helpless. But there are ways for everyone to disrupt the status quo and enable women leaders to thrive. In this panel, ISG provides tangible ways to ally with women in the workplace, using real-life experiences from our panelists to illustrate how these actions have a positive impact.
1. Discover how to identify norms or behaviours within your own company that may be barriers to gender equity,
2. Hear how these successful women overcame career challenges via their authentic lived experiences, and
3. Learn actions we can all take to empower, partner with and celebrate women leaders as colleagues and allies.
- 1:00 PM
Take the opportunity to join a roundtable discussion and delve into a deeper discussion around specific topics with fellow attendees.
- 1:15 PM
The ability to streamline processes and optimize technology infrastructure is essential for organizations striving to remain competitive today. By embracing simplicity, organizations can unlock agility, reduce costs, and improve the overall quality of their products and services. In the following session, we will uncover practical approaches to simplifying business processes, optimizing technology stacks, and eliminating unnecessary complexities that will enhance operational efficiency. Don't miss this opportunity to learn from industry experts and discover how simplicity can drive success in the digital age.
- 1:50 PM
In the realm of modern business, success lies in transitioning from reactive to proactive strategies. With the exponential increase in data influx, mastering data management becomes paramount as it's essential to unlock transformative potential. In the following panel session, we explore innovative data management approaches that equip organizations with predictive insights, ensuring they stay ahead in meeting consumer expectations. Discover how to harness the power of data to simplify infrastructure, boost operational efficiency, and deliver personalized experiences that surpass customer demands.
- 2:25 PM
- 2:55 PM
- 3:25 PM
In this Sparks-Session Carolin Fabian will outline the key differences of risk management for cloud-assets in contrast to on-premises-assets and the resulting consequences for companies already having assets in the cloud or planning to move assets to the cloud
- 3:45 PM
- 4:15 PM
Are you spending the right amount on the right things? This dynamic 30-minute session offers practical, actionable steps for optimising digital spend in IT and technology expenditures. Learn and begin implementing the top three strategies to enhance financial efficiency and thrive in the current economic climate. Walk away with the tools to overhaul your cost activities and ensure your investments are both strategic and effective.
- 4:30 PM
- 5:30 PM